Read my upcoming book chapter on Customer Experience Strategy at Kendall-Hunt https://www.kendallhunt.com/customer_experience/, or, better, get the entire book. Truly great stuff.
Keep up-to-date with the latest insight from "The Customer Experience Blog"
Wednesday, August 20, 2014
Wednesday, August 13, 2014
Gain access to our top-cited 2013 Online CX Strategy and 24 other marketing articles from Taylor&Francis for free
Gain access to our top-cited 2013 Online CX Strategy and 24 other marketing articles from Taylor&Francis for free HERE.
Read highly research published in selected Routledge Marketing journals in 2013 and 2014 online for FREE.
We've put together an online collection of highly cited articles from
our journals listed in the Social Sciences Citations Index® based on
popular themes including branding management, advertising and social
Exploring the role of the online customer experience in firms' multi-channel strategy: An empirical analysis of the retail banking services sector Journal of Strategic Marketing Phil Klaus & Bang Nguyen
Marketing Highly Cited Business Highly Cited 2014 explore.tandfonline.com
Taylor & Francis Online provides access to, and information about, all journals from Taylor & Francis and Routledge. Search or browse a portfolio of over 1,700 journals from the Taylor & Francis Group. Taylor & Francis Group partners with...