The Customer Experience Blog - Where Academic Insight Meets Managerial Practice. Read the latest insight on customer experience research and how it influences the way organizations do business today.
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One-to-one to millions: The DMA's Technology Summit 2013 | The Direct Marketing Association (UK) Ltd
Prof. Dr. Phil Klaus Please join me for the DMA Technology Summit. I will present our latest research delivering evidence about not only how customer experience (CX) management practices relate to profitability, but which CX practices are the most profitable ones. Great line-up of speakers and insight.
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