Friday, October 3, 2014

Read my latest column in the Financial Times on managing the student experience in Higher Education

Getting the measure of university
Student experience would improve if expectations were managed from the outset
Delivering a great student experience is one of the higher education hot topics. Just like businesses, universities are struggling to define the exact nature and scope of their customers’ experiences.

There is no doubt that the university experience has changed over the decades. Advances in technology, improvements to university infrastructure and better, more diversified, education for both students and educators are just some of the main benefits...

Read the entire article here

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