Saturday, August 24, 2013

Interview with Relationwise Part II - why NPS doesn't work, or does it?

Hicham from Relationwise interviewed Dr Phil. Not only they do discuss some of the most significant challenges businesses are facing in customer experience, but they also look at some practical solutions that can have a very powerful impact.

Some highlights:

* Social Media - a serious tool or just a toy?

* Exploring the most profitable customer experience practices.

* Why NPS doesn't (and still does) work.

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